Archive for the 'News' Category

August 14th 2007
New hot fix’es

Posted under News & Pivotal CRM 5 Platform & Pivotal Financial Services

Two brand new hotfix’s have been published and are available for download from Pivotal Customer/Partner Portal website.

The adjustments are dedicated for Pivotal Web Services Generator 5.9 and Pivotal Financial Services 5.9 .

Below, you can find an index of the developed adjustments:

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Pivotal Web Services Generator – Resolved issue where access errors occurred while deploying the generated Web Services on an IIS box
without a local installation of Pivotal Lifecycle Server.

Pivotal FS 5.9 – MMD 2007 r2.0 is not compatible with Financial Services r5.9.

Poprawki przeznaczone sa dla Pivotal Web Services Generator 5.9 oraz Pivotal Financial Services 5.9

Poniżej lista dostarczonych poprawek:

Pivotal Web Services Generator – Resolved issue where access errors occurred while deploying the generated Web Services on an IIS box without a local installation of Pivotal Lifecycle Server.

Pivotal FS 5.9 – MMD 2007 r2.0 is not compatible with Financial Services r5.9.

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July 17th 2007
Customer Intelligence on Pivotal CRM solutions

Posted under News

On August, 9, CDC organizes a webcast connected with a problem of use of Customer Intelligence on Pivotal CRM solutions.

It is possible to register yourself at http://pivotal-marketing.com/mk/get/WE_CM_CUSTOMER_INTELLIGENCE_LONG

Below, you can read what CDC is telling on this event:

Learn how Customer Intelligence for Pivotal CRM supports fast, accurate,and insightful decision-making that can help you maintain your competitive edge from a sales, marketing, and service perspective. This webcast provides an overview of the technical components of the datawarehouse and demonstrates the capabilities of our customer intelligence solution’s modules.

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July 16th 2007
Pivotal Sync Stream 5.7 Service Pack 2

Posted under News

CDC Software has published a Service Pack for Pivotal Sync Stream 5.7

Service Pack adds number of functionalities to Outlook Synchronization Manager tool, as well as corrects several reported mistakes. Below you can find a detailed list of changes introduced by the Service Pack.


Additional Features Added in Service Pack 2

64208
The Outlook Synchronization Manager (OSM) now archives old logs. By default, the OSM starts a new log once the current log is either 1 day old or 10 MB in size. The OSM archives old logs by renaming them to OSMLog YYYY-MM-DD hh.mm.ss.txt. By default, archived logs are deleted after 90 days.

64270
The OSM now sends an e-mail notification if it shuts down due to a database connection failure.The recipient address is specified by the following registry key:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Pivotal\SyncStream\OSM
Name: NotificationAddress
String Value: <Email address of user to be alerted>

64368
Improved the speed of the OSM startup scan.

64395
Added log statistics for the Outlook scan about the number of the items deleted, modified or not synchronized.

64474
The OSM now attempts to restart if it loses connection to the Active Notification Manager (ANM).

Issues Addressed in Service Pack 2

64207
Resolved issue where the OSM did not restart if the computer restarted while OSM was running.

64243
Resolved issue where the This is the mailing address check box on the Contact form was not set properly.

64273
Resolved issue where the OSM Log reported issues of certain activity records that did not pass the filter.

64274
Resolved issue where the OSM did not restart after an Upgrade From Offline System (UFO) process was completed.

64282
Resolved issue where accented characters were not converted correctly during a System Restore on Oracle.

64290
Resolved issue where the contact sync record was not updated with the Outlook timestamp.

64367
Resolved issue where the OSM did not delete a sync record after the corresponding task or appointment was deleted.

64393
Resolved issue where the OSM shut down after deleting contacts in Outlook.

64413
Resolved issue where the OSM did not process additions from Lifecycle Server. The OSM now retries three times if the record is not found.

64445
Resolved issue where on a mobile configuration, in case of any error at the startup of the transport (by HTTPSyncStat), the number of the transport worker threads would grow indefinitely.

64453
Resolved issue where the Sender section of the transport failed to recover transitory chunks.

64484
Resolved issue where the results of an Audit Synchronization were displayed in the wrong instance of eRelationship Enterprise Manager if more than one eRelationship Enterprise Manager was open and connected to the same system.

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July 5th 2007
Pivotal Sync Stream 5.9 Service Pack 3

Posted under News & Pivotal CRM 5 Platform

CDC Software has published a Service Pack for Pivotal Sync Stream 5.9.

Service Pack adds number of functionalities to Outlook Synchronization Manager tool, as well as corrects several reported mistakes.

Service Pack’s installation is necessary for a proper functioning of
LinkPoint for Pivotal CRM, which enables an integration of e-mail with Lotus Notes server and Novell GroupWise.
Below you can find a detailed list of changes introduced by the Service Pack.

Additional Features Added in Service Pack 3

64270
The Outlook Synchronization Manager (OSM) now sends an e-mail notification if it shuts down due to a database connection failure.
The recipient address is specified by the following registry key:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Pivotal\SyncStream\OSM
Name: NotificationAddress
String Value: <Email address of user to be alerted>

64208
The OSM now archives old logs. By default, the OSM starts a new log once the current log is either 1 day old or 10 MB in size. The OSM archives old logs by renaming them to OSMLog YYYY-MM-DD hh.mm.ss.txt. By default, archived logs are deleted after 90 days.

64368
Improved the speed of the OSM startup scan.

64395
Added log statistics for the Outlook scan about the number of the items deleted, modified or not synchronizing.

64474
The OSM now attempts to restart if it loses connection to the Active Notification Manager (ANM).

Issues Addressed in Service Pack 3

64207
Resolved issue where the OSM did not restart if the computer restarted while OSM was running.

64273
Resolved issue where OSM Log reported issues of certain activity records that did not pass the filter.

64274
Resolved issue where the OSM did not restart after an Upgrade From Offline System (UFO) process was completed.

64282
Resolved issue where accented characters were not converted correctly during a System Restore on Oracle.

64283
Resolved issue where the OSM did not attempt to reconnect to the system if the database connection was lost.

64303
Resolved issue where, if a Resync Databases operation was running under a user other than the DSM user, the DSM would not restart after the Resync completed.

64243
Resolved issue where the This is the mailing address check box on the Contact form was not set properly.

64290
Resolved issue where the contact synchronization record was not updated with the Outlook timestamp.

64367
Resolved issue where the OSM did not delete a synchronization record after the corresponding task or appointment was deleted.

64393
Resolved issue where the OSM shut down after deleting contacts in Outlook.

64413
Resolved issue where the OSM did not process additions from Lifecycle Server. The OSM now retries three times if the record is not found.

64426
Resolved issue where the satellite DSM shut down during the UFO.

64212
Resolved issue where the OSM repeatedly updated the same record.

64445
Resolved issue where on a mobile configuration, in case of any error at the startup of the transport (by HttpSyncstat), the number of the transport worker threads would grow indefinitely.

64440
Resolved issue where, on mobile configurations, in some cases, the shutdown process took a very long time because of the DSM.

64449
Resolved issue where the PivotalTraceClient did not have a recycling mechanism for the generated logs

64453
Resolved issue where the Sender section of the transport failed to recover transitory chunks.

64484
Resolved issue where the results of an Audit Synchronization were displayed in the wrong instance of eRelationship Enterprise Manager if more than one eRelationship Enterprise Manager instances were open and connected to the same system.

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July 2nd 2007
Pivotal Data Analysis Tool

Posted under News

An interesting tool for monitoring users’ activity – Pivotal Data Analysis Tool – is available for download from CDC Software enterprise’s ftp server.

An application is dedicated for Pivotal CRM system’s administrators and enables a research of system’s users activity in individual tables.
After running, the tool makes calculations about the amount of information saved by users in each business object. After finishing the  calculation, information is presented in a form of the table, and the results can be exported straight to MS Excel.

The advantages of the application are its easiness and a friendly user’s interface. The application does not make any entry neither to registers, nor to Pivotal system. Thanks to that, it can be easily uninstalled by deleting.

The application can be downloaded from FTP server after logging as the upcoming user:
Server: ftp.pivotal.com
Login: dropbox
Password: Lock4DAT#

The application needs a previous installation of .NET package v. 1.1
The tool is not supported by Pivotal Global Technical Support.

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